about
Transformation through Communication
Hi, I’m Pattie, and I’m an IT consultant with over 20 years of experience transforming organizations through a complementary blend of communication and training, business process improvement, as well as change and project management. I believe that effective writing is the key to organizational success because clear, concise, and compelling communication promotes problem-solving, professionalism, trust, brand image, and knowledge sharing.
Well-written proposals help you win more business.
Clear, easy-to-use online help means fewer help desk calls and reduced operational costs.
Engaging, informative presentations promote better and quicker decision-making.
Experience
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Business Analysis
Business Development
Change Management
Marketing
Process Improvement
Product Management
Project Management
Strategic Planning
Technical/Business Writing
Training
Web Design
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Banking
Big 4 Consulting
Education
Federal Government
Financial Services
Healthcare
Information Technology
Manufacturing
Telecommunications
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Arconic
Bloomsburie
Booz Allen Hamilton
Carnegie Mellon University
Comcast Communications
Deloitte Consulting
Department of Defense
Department of Energy
Department of Health & Human Services
Department of Transportation
Fannie Mae
Federal Emergency Management Agency
ICF
RGP
Veterans Administration
how can I help you?
I can help you with your business and technical writing needs by creating a wide variety of documents from scratch, rewriting drafts, or putting the finishing touches on nearly final versions.
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Business Cases
Business Process Flow
Business Requirements Documents
Concepts of Operations
Interface Control Documents
Requirements Traceability Matrices
Software Requirements Specifications
Use Case Diagrams
User Stories
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Analyses of Alternatives
Requests for Proposals
Service Level Agreements
Statements of Work
Vendor Analyses
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Prototypes
System Architecture Documents
System Design Documents
Wireframes
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Test Plans
Test Scenarios
Test Scripts
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API Guides
Deployment Strategies
Quick Guides
Release Notes
Software Installation Guides
Standard Operating Procedures (SOPs)
Training Presentations
User Manuals
Technical Writing
Business Writing
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Business Plans
Proposals
Requests for Proposals (RFPs)
Statements of Work (SOWs)
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Executive Briefings
Executive Summaries
Risk Management Plans
Strategic Plans
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Change Management Plans
Communications Plans
Communications Strategies
Org Charts
Stakeholder Analyses
Training Documents
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Process Flow Diagrams
Standard Operating Procedures (SOPs)
Templates
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Email Blasts
Website Content
Brochures
Infographics
portfolio
Below are three examples of my work which have been abbreviated or redacted to safeguard the sensitive nature of these projects. While I value transparency and aim to showcase the breadth of my work, I also prioritize the confidentiality and privacy of my clients.
If you have any questions or would like to learn more about my experience with specific projects, please don't hesitate to reach out. I'm more than happy to provide further details or discuss how my skills can benefit your upcoming projects.
SOA Roadmap
Goal: Develop a SOA (Service-Oriented Architecture) roadmap that includes the benefits of implementing a Service Oriented Architecture (SOA) and details about how it should be implemented specifically for the client.
Contribution: Wrote Volume 2 which focused on the benefits and implementation approach from a business stakeholder perspective
Summary of Project's Success: The client approved the deliverable and used the roadmap to implement a SOA across its information technology enterprise.
Proposal
Goal: Write a winning proposal
Contribution: Served as a primary author of the proposal
Summary of Project's Success: The firm won a multi-year, multi-million-dollar federal contract.
Presentation
Goal: Create a PowerPoint presentation to train stakeholders in the newly implemented Project Management Office (PMO) processes
Contribution: Served as a sole creator of the presentation
Summary of Project's Success: The training was well-accepted by stakeholders and the PMO process was adopted by the organization.
Every project is different, and that's why my pricing is customized to your specific requirements. Schedule a free consultation today to discuss the scope, objectives, and challenges of your project.
Based on the initial consultation, I’ll develop a proposal which will include a content plan, timelines, and pricing. Transparent pricing that includes a detailed breakdowns of costs and deliverables ensures that there are no hidden fees or surprises along the way.
After we agree on the terms of the agreement, a project kick-off meeting will be scheduled to meet all of the stakeholders and set expectations.
Drafts of the deliverables will be created and undergo preliminary client review(s) to ensure that we’re on the right track, after which, the final deliverables will be submitted and approved by the client.
